Customer Care

Shipping and Delivery

  • How much? Shipping cost

    The shipping cost depends on the shipping destination and the products selected, which in turn determines wher...

    Dec 07, 2011 12:40AM GMT
  • How fast? Turnaround time

    The shipping time depends on the shipping destination and the products selected, which in turn determines wher...

    Apr 12, 2011 11:25AM BST
  • What are the available shipping methods?

    USPS First-Class MailĀ® Packages are shipped from Milton, Delaware, USA and the delivery time is typically ab...

    Apr 12, 2011 11:11AM BST
  • How can I get free shipping?

    We have a 'free shipping' promotion for "Standard Airmail" shipments from the Singapore warehouse if more than...

    Jul 16, 2011 10:13AM BST
  • Customs and Duty

    Customs or import duties/taxes may be charged by the customs office of your country upon the import of the pac...

    Apr 13, 2011 02:58AM BST
  • Has my order been shipped yet?

    Packages are usually shipped within 1 to 3 business days as detailed in "Turnaround time". This is the time re...

    Apr 13, 2011 05:28AM BST
  • How can I track my package?

    Detailed tracking information is available for SpeedPost and UPS Express shipments. Tracking information will ...

    May 21, 2011 02:17PM BST
  • Where is my order? It has not arrived yet.

    Depending on the shipping method chosen, destination address and how the package gets routed to you, the deliv...

    Apr 13, 2011 05:29AM BST

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